1. Executive Overview & Corporate Commitment
ThePetFoodPeople® operates as a licensed UK manufacturer and exporter of dry extruded pet foods, therapeutic diets, and veterinary nutritional supplements. As an industrial supply partner servicing global pet brands, distributors, retail chains, and clinical networks across Europe, North America, Asia-Pacific, and the Middle East, maintaining rigorous data privacy and commercial intellectual property (IP) protection is fundamental to our operations.
This Privacy Policy documents how we process, manage, and safeguard commercial communication, technical inquiry specifications, transaction logs, and corporate user data when you interact with our UK facilities or digital platforms, adhering strictly to the UK General Data Protection Regulation (UK GDPR), EU GDPR, and relevant international data protection laws.
2. Commercial & Technical Information We Collect
In the context of business-to-business (B2B) procurement, custom OEM formulation, contract manufacturing, and international export supply, we collect necessary commercial information required to establish and maintain manufacturing operations:
- Corporate Contact Identifiers: Executive names, professional email addresses, corporate telephone numbers, business registered addresses, tax registration numbers, and operational roles.
- Technical & Commercial Briefings: Product target specifications, custom recipe requirements, FEDIAF nutritional targets, packaging substrate specifications, minimum order quantity (MOQ) inquiries, and distribution channel parameters.
- Export & Logistics Documentation: Destination port mandates, importer registration numbers, phytosanitary requirements, consignment customs codes, and freight forwarding tracking data.
- Technical Web Interaction Logs: IP address details, browser profile types, geographical region indicators, time stamps, and referral paths captured via server security logs to optimize network stability and prevent cyber threats.
3. Confidentiality of Custom Formulations & Client IP
Intellectual Property security is paramount in contract manufacturing. ThePetFoodPeople® enforces rigorous protocols regarding client-owned formulas and customized recipes:
Proprietary Recipe Isolation
All custom ingredient panels, micronutrient premix profiles, kinetic extrusion parameters, and palatability enhancer profiles provided by or co-developed with commercial clients sit behind protected internal servers accessible only by authorized nutritional technical teams.
Mutual Non-Disclosure Agreements (NDAs)
Commercial briefs and preliminary technical inquiries are processed under standard NDA agreements. Proprietary formulations owned by private label partners are never shared with third parties or leveraged for competing brand lines.
4. How We Use Business & Technical Data
ThePetFoodPeople® processes commercial data under lawful bases established under Article 6 of the GDPR, including contractual performance, legal compliance, and legitimate operational interests:
- Fulfilling contract development briefs, pilot batch production runs, and commercial scale kibble production.
- Processing export health certificates, legal label compliance checks, and statutory feed declarations required by DEFRA, APHA, and international customs authorities.
- Managing commercial billing, credit check verifications, container loading scheduling, and supply chain logistics.
- Maintaining network infrastructure security, audit logging, and quality control batch traceability systems.
5. International Data Transfers & Export Compliance
To support global supply partnerships across 20+ countries, commercial and logistics data may be transmitted internationally between our UK manufacturing sites, approved international freight partners, and destination import customs authorities.
All cross-border data transfers outside the UK and European Economic Area (EEA) are conducted using approved adequacy mechanisms, including UK International Data Transfer Agreements (IDTAs) and Standard Contractual Clauses (SCCs), ensuring equivalent protection for corporate records worldwide.
6. Security Infrastructure & Technical Safeguards
We deploy multi-layered technical and organizational measures to prevent unauthorized data access, commercial disclosure, or security breaches:
- Data Encryption: All server data, commercial communications, and digital transactions utilize TLS 1.3 encryption in transit and AES-256 encryption at rest.
- Access Control: Role-based access governance restricts internal system access strictly on a need-to-know basis for authorized manufacturing, lab, and export personnel.
- Batch Traceability & Retention: Operational transaction logs and batch records are archived securely in accordance with UK animal feed manufacturing compliance regulations.
7. Corporate Data Rights & Compliance Inquiries
Corporate contacts and business representatives hold statutory rights regarding their personal data processed by ThePetFoodPeople®:
- Right of Access & Rectification: Request verified copies of corporate personal records or update professional contact information.
- Right to Erasure & Restriction: Request the deletion or restricted processing of non-statutory commercial contact data when contractual obligations are fulfilled.
- Objection to Processing: Opt-out of non-essential commercial updates or technical bulletin notifications at any time.
To submit a formal data governance request, audit inquiry, or privacy question, commercial partners can contact our Data Protection Coordinator directly through official corporate channels.